LG flagship cell phone has suffered the problem of the quality

No phone under the normal Signal, the battery fever without cause, easy to system halted, the screen upturned, no signal, SMS unable to send outside ... ... Recently, LG's 3G flagship phone KT878 was suffered a lot of user complaints. Users complain that LG take software upgrade measures to solve the problem, and call on LG to exchange machine. But now LG has not yet to work out clear policy how to resolve the issue. Some analysts pointed out the increasing decline in the quality are eroding LG mobile phone brands.Please visit: http://www.goodscool.com/china-wholesale-electronics/Mob ...


"Regardless of the high-end machine or low-end machines, at least your call function must be useful, or you can call cell phones." Such a message, a user leaves on the Internet. Started in April this year, model "KT878" cell phone produced by LG was exposured on the Internet again and again; the problem was in an endless stream.

A number of users reflect, after a short time use, KT878 began to appear a large number of problems: first, the system constantly crashes, the phone frequently hang during use for no reason. Secondly, the phone battery will be hot for no reason. "Sometimes in my pocket, the battery will heat up." one user said so.

Let the user trouble is that it often cannot receive calls - even where is full cell signals over the same.


In addition, this cell phone often encountered the situation unable to send messages out , the screen will display "phone is not ready, retry after 15 seconds", but try again, the message is still unable to send out.  
Besides the above-mentioned communication problems, many cell phone users reflect there are many problems of the workmanship, such as a large number of phone upturned flip at upper right corner of the screen.

Software upgrade problems still exists
from April , faced a large number of complaints about KT878, LG has taken a much-criticized solutions - Upgrade phone software. According to a response LG issued to the media, according to surveys, the problem of phone issues mainly "software version." "Therefore, consumers affected by this issue can go to the near repair station to upgrade." "The Company will solve by the free software upgrade." As for the battery problem of cracking and upturned screen, LG Company said is free for consumers repair or replacement. If the product or components is more than three packs of provisions of state warranty period, the company promised to extend the free warranty period to the end of this year.

However, to the relevant measures, large numbers of users are "not buy it." According to report, the software upgrade has been criticized as "ineffective measures" by many users. A user claims that the problem LG cell phone was required Brush to upgrade software version at sale repair point. But even if the cell phone is clearly the latest version, is still required to Brush, after Brush the problem still exists. "The software itself is no problem, what is the use then upgrade?" A user criticism, upgrade software, just simply palliatives.


User require exchange phone


"LG can give me recoil mechanism, exchange." As the frequency of failure, many users called on manufacturers to recall in the complaint, they believe that such a high failure rate, are design defects of manufacturers, not just a repair, and should be large-scale recall.

In addition users have been dissatisfied not only the problems of the LG KT878 cell phone itself, also LG failed to help them solve the problem timely and effectively. According to report, many users complained, LG chaos after-sales service program, maintenance personnel perfunctory manner, without regard to the consumer feeling. LG didn’t make a clear solution on problem whether replacement issues currently.

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