American Pacesetters introduces new President

Mesa, Arizona, Frank Royal has been named as the new president of American Pacesetters. Royal who was previously the senior vice president of ICT Group global outsourcing based in Asia started in his new role on October 7th 2009.

Mesa, Arizona, Frank Royal of Interlachen, Florida, has been named as the new president of American Pacesetters. Royal who was previously the senior vice president of ICT Group global outsourcing based in Asia started in his new role on October 7th 2009. “We believe that Frank Royal has the proven ability to build on our current successes and broaden our company’s scope of business by adding new verticals,” said Gerry De Biasi, chairman of American Pacesetters and principal at Kidd & Company. Importantly, he brings to the company experience and understanding of the global outsourcing market. This experience, coupled with his unique combination of professional and personal strengths makes him extremely well-qualified to lead our organization.” “Being asked to serve as the company’s president is both an honor and a privilege,” said Royal. “I look forward to the opportunity to contribute to the American Pacesetter’s team and the success of the past.” Royal’s background has uniquely prepared him for the task of running a global outsourcing company. He started his call center career nearly 20 years ago as a customer service agent for AT&T. He worked his way up the call center and BPO ladder working for several large BPO and telecommunications companies with progressive expansion of his scope of duties and responsibilities. Royal joined Convergys Corporation in 1995. During his tenure there, he was able to grow a portfolio from a 7.2 million dollar business to an organization with revenues of over 36 Million dollars in three and a half years. Most recently Mr. Royal was the senior vice president of ICT Group based in Manila, Philippines. In the nearly three years in his off-shore post he was responsible for launching two large BPO sites and managed a work force of 3,500 employees. While in this post he was awarded the CEO’s leadership award for his work in improving productivity, reducing cost and building a growing revenue stream. Including his experience in the Philippines, Royal managed organizations based in Jamaica, Argentina, Canada and the US and has additionally supported business in India, Costa Rica and Mexico. Royal is making Arizona his home with his wife and two daughters. “I look forward to becoming an active, member of the Greater Phoenix community,” he said. “My career has taken me across the US and the World and it will be exciting for my family and me to finally put down roots in Phoenix community”, said Royal. “Gerry De Biasi has been leading American Pacesetters for the last six years as Chairman. Through his direction American Pacesetters has become a stronger more effective organization”, said Royal. “I look forward to building on his success and working with him to grow the organization”. De Biasi will continue his role as the chairman of the board. American Pacesetters has been in business for 27 years, serving clients in the trade publication industry. American Pacesetters is currently focused on providing publishers of controlled circulation publications with telephone-based subscriber requalification and acquisition services. In its history, they have successfully completed over 1,000 campaigns and qualified over 10 million subscribers. The company has offices in Mesa, Arizona and Gurgaon, India. The company will continue to build on its trade publication work and add new verticals with aggressive marketing and acquisition plans in the coming weeks and months under the leadership of De Biasi and Royal.

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Global BPO and Contact Center company based in Mesa, Arizona with locations in India and the Philippines.